Returns Information

In the unlikely event that you are not 100% satisfied with your product or purchase and wish to return the item to us we will be more than happy to refund the cost of the item less any carriage fees incurred within 14 days of receipt. The returned item must be in a saleable condition with all of the items original packaging.

In order to return an item, please email mailbox@bracketsuk.com. Your email must include your name, your order ID and your delivery postcode. This will allow us to guide you through the return as quickly as possible.

This is in accordance with the Distance Selling Directive which can be found here: http://www.hmso.gov.uk/si/si2000/20002334.htm

More information on the above can be found here: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

(Please note, we are in no way linked with the above websites or organisations. The above information is provided for your reference only.)

Damaged or faulty goods

Once your item has been delivered, if the packaging appears compromised in any way please make a note of this when you sign for the consignment. If, upon opening the packaging, the item is physically damaged, it is the customer's responsibility to notify Brackets UK within 48 hours of receipt by emailing us using mailbox@bracketsuk.com.

Our representative will then arrange the delivery of a replacement part at the earliest opportunity.

Refund Policy

All our customers have the option to return their goods within 14 days if they're not satisfied with them.

The purchase price, less carriage will be refunded only if the goods are returned in their original condition and with their original packaging. The customer is liable for all carriage charges in regards to the return of the unwanted goods.

Brackets UK will not refund, exchange or repair free of charge any goods damaged, marked, with parts missing or no longer of merchantable quality.

Any refund due will be processed within 30 days from the date of cancellation of an order.

Providing your returned item meets the above criteria, we will process a full refund (minus our shipping costs - £10.00) back to your account within 30 days of receiving your item.

If you have any futher questions regarding our returns policy, please email us using mailbox@bracketsuk.com.