Payment And Processing:
We accept payments via credit & debit card along with Paypal and Cheque. At present we only accept payment in GBP£ Sterling. Please contact us if you wish to pay via any other currency.
When paying via Cheque, items will be shipped after they have cleared in full in our Business Bank account. This can take longer than the standard 4 to 5 days in some instances due to Cheques being paid in to the account in "batches" for accounting purposes. You will be informed of a clearence time.
Where orders are recieved and goods paid for before 2pm, we will endeavour to dispatch items the same day. Items ordered after this time will be dispatched the following day for next day delivery.

Shipping And Handling:
All items sent to a mainland UK address are delivered free of charge via our Next Working Day Interlink Express courier service. Shipments to destinations outside of what our couriers classify as Mainland UK may incur an extra charge. Some deliveries to areas outside UK mainland may incur a delay in delivery as we cannot guarantee a next day delivery service to all of these areas. In the event of this happening you will be informed by a member of our customer service team. (Please note: What constitutes as a Mainland UK address is stipulated by the courier company involved. Please contact them directly if you wish to check if your address is classed as Outside UK Mainland.)

Delivery Details:
If no-one is home to receive the order and Interlink Express can not deliver the item, a card will be left by the driver with contact details for your local depot. You can then contact them directly to arrange a redelivery at a more suitable time or arrange to collect your item from their depot directly if possible. If you do not contact the courier or us within 5 working days the item will automatically be returned to us at which point extra shipping costs will be charged for a redelivery.
If you expect a delivery and one does not arrive, please contact us so we can track the item for you before it is returned to our main depot as we can therefore help you to avoid the cost of a redelivery.

We offer a Next Working Day Delivery service. This service is provided by our courier company Interlink Express. Unfortunately from the time an item leaves our depot we cannot be held responsible for any shipping delays whatsoever as these delays are outside of our direct control. Therefore no form of compensation will be offered or provided in any circumstance for delays in delivery/missed installation dates/days taken off of work/travel costs to collect an item from a depot or any other reason. We will however do everything we can to help resolve any shipping issues quickly and successfully.

Back Orders/Out of Stock Items:
If your item is not in stock, the item will either not be able to be added to your shopping cart or in the instance that a purchase has been made but the item is out of stock, we will notify you as soon as it comes to our attention and happily place the item on back order for you. If you would rather not wait, a refund option will always be provided.

14 Refund Policy:
If you are not completely happy with your item/purchase, we offer a 14 day returns policy.
This is in accordance with the Distance Selling Directive which can be found here:
http://www.hmso.gov.uk/si/si2000/20002334.htm

More information on the above can be found here:
http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
(Please note, we are in no way affilliated with the above websites or organisations. The above information is provided for your reference only.)

The item must be received back by our depot within this 14 day timescale. We cannot be held responsible for shipping delays with your item reaching our depot. Please ensure your item is therefore sent appropriately. (We recommend a registered post option.)
The product must be unopened with all original packaging, along with a covering note including your name, address, contact details and the reason for return. (Failure to provide the above may result in delays.)

Returns must be sent to:
BRACKETS UK RETURNS, OFFICE 7, SAFESTORE, 78-86 PENNYWELL ROAD, BRISTOL, AVON, BS5 0TG, UNITED KINGDOM
(Please note, this is NOT a customer facing address.)

NOTE: No refunds/replacements are issued for items returned damaged or with parts missing. All returned items must be in suitable for reselling condition with no signs of use. Items that do not meet these standards will be returned to customers (P&P fees for that item will be charged). Please ensure that the full details of your order are included and the reason for its return so that the returns process can be completed without delay.

If the product is faultly, you may return the item to us after the 14 day period - up to a maximum time period of the duration of the products own guarantee.

If the item is not suitable for your requirements or does not fit your TV, we will exchange it for an item which is. (Postage costs must be covered by the customer unless they have been advised incorrectly by a member of staff.)
Any refunds for the above reason will incur a 10% restocking fee and the postage charges incurred by Brackets UK Ltd for the item to be shipped to the customer. (Item ordered with a weight under 5KG - £6.00, with a weight of 5KG to 10KG - £7.50, Above 10KG £9.00)